Refund policy

Returns and replacements

Wooly products are personal-use hair colour and grooming products. For hygiene reasons, opened products cannot be returned or refunded.

Damaged or wrong item – free replacement

If your order arrives damaged, or you received the wrong item, we will send you a free replacement at no cost to you.

To claim a replacement:

  1. Contact us within 48 hours of delivery.
  2. Send your order number and a photo showing the damage or the wrong item.
  3. Write to support@mywooly.in or message us on WhatsApp at +971 50 637 5354.

We will confirm your claim and ship the replacement free of charge across the UAE, with the same 7–12 business day delivery time as a new order. You do not need to send the original item back unless we ask you to.

Claims reported more than 48 hours after delivery, or without a photo, cannot be accepted.

Contact

Email support@mywooly.in or WhatsApp +971 50 637 5354 (Mon–Sat, 10 AM – 7 PM, UAE time).