Terms of service

About these terms

These terms apply when you use mywooly.ae or buy from it. The store is operated by Conceptive Brains Pvt Ltd, B-5, 201-206 Prithvi Complex, Kalher, Thane, Maharashtra, India (“Wooly”, “we”, “us”). By using the site or placing an order, you agree to these terms.

Products

We describe our products and show their images as accurately as we can. Colours on screen can vary slightly from the real product. Our hair colour products contain colourant actives including PPD and Resorcinol: read the product page and the safety information on the pack, and do a patch test before first use as instructed. Do not use the product if you have a known allergy to hair dye.

Prices and payment

Prices are shown in UAE dirhams (AED) and include all customs duties and taxes. Delivery to UAE addresses is free. Payment is by card at checkout. We may change prices at any time, but the price you pay is the one shown when you place your order.

Orders

Your order is an offer to buy. We accept it when we ship it. We may refuse or cancel an order – for example, if a product is out of stock, if a price was shown incorrectly, or if we suspect fraud. If we cancel an order you have paid for, we refund the full amount to your original card.

Delivery

Orders ship from India by international courier and are delivered across the UAE in 7–12 business days. See our Shipping policy for details.

Returns and replacements

Opened products cannot be returned. If your order arrives damaged or you received the wrong item, report it within 48 hours of delivery with a photo and we will send a free replacement. See our Refund policy for details.

Your account

If you create an account, keep your login details secure. You are responsible for activity on your account.

Using the site

You may not use the site for anything unlawful, try to break or overload it, or copy its content, images or brand for commercial use without our written permission. All content on the site belongs to Wooly or its licensors.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms. We are not responsible for loss caused by using a product against the instructions on the pack or product page, including skipping the patch test. Nothing in these terms limits any rights you have under UAE consumer protection law.

Changes

We may update these terms. The version on this page when you place an order applies to that order.

Contact

Email support@mywooly.in or call / WhatsApp +971 50 637 5354 (Mon–Sat, 10 AM – 7 PM, UAE time).